Troubleshooting
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You can find the online manuals for Pocketalk S and Pocketalk W here: Pocketalk S Online Manual English Français (French) Deutsch (German) Italiano (Italian) Español (Spanish) Pocketalk W Online Manual English Français (French) Deutsch (German) Italiano (Italian) Español (Spanish) Other Docum...
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How Can I Contact Customer Support?
You should be able to find the answers to most of your questions here in our FAQ page: https://europe.pocketalk.com/pocketalk-faq/ If that doesn’t quite answer it, you can contact our EU Customer Support Team here based on your language: UK: English TEL: +44 2086263655 eu-support-en@pocketalk... -
How Do I Adjust The Brightness?
Go to the Menu screen. Tap on “Brightness level” and use the slider to make your adjustment. -
How Do I Carry Out Factory Reset?
To do a Factory Reset: Go to the menu (top left button of the home screen) Scroll to the bottom and tap on "Reset" Tap on "Restore Factory Settings" and tap "Reset". Your device will restart and be reset back to factory settings. Note: this will erase all of your past translations on this device... -
How Do I Change The System Language?
Go to the main Menu and tap on System Language. Tap on the language you want to use, then tap OK in the upper right corner. Currently, the following languages are supported for System Language: English French Italian German Spanish Japanese Chinese Portuguese Russian Korean Malay Thai *As of Ma... -
To update your software, first and foremost, make sure that the device is charged to above 50% battery power and that the device is connected to Wi-Fi. (The update will not run if the above 2 conditions are not met) For details on how to connect to the Wi-Fi networks, click here. Once you confir...
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I Lost My Charging Cable That Came With My Pocketalk
At the moment, we do not offer replacement charging cables but it’s a fairly common cable, USB Type-C, that you should be able to find in any electronics store or Amazon. Please make sure that it fits the following specifications: Battery Charging Port: USB Type-C Charge Voltage (cable): up to ... -
The Device Doesn't Turn ON / Device Doesn't Charge
There are certain cases where the Pocketalk battery may become fully drained, if left sitting without charging for a while. (this may also occur on newly purchased devices too sometimes, because the battery actually slowly drains even in the boxed / powered off state) If your device is in this "... -
The Device Is Missing a SIM Card
Both “Pocketalk S” and "Pocketalk W" come with an embedded global SIM "chip" built into the device, so there is no need for you to purchase and install a separate SIM card. Although there is an extra open SIM slot, this is only if you do not want to rely on the embedded SIM chip and would like t...