Announcements

• [10/2] Temporary Issues with Pocketalk for Enterprise app on iOS 26 and later

  We are currently experiencing an issue with the Pocketalk for Enterprise app on iOS 26 and later. Issue: On the source and target language selection screen, the language names may appear with a white background, making them difficult to read. Affected Users : Pocketalk for Enterprise app users w...

• Update: [9/26] Temporary Issues with Sentio on iOS 26

  Our investigation has confirmed that this issue is caused by a Safari browser bug in iOS 26. Issue: On iPhone/iPad devices updated to iOS 26, when logging into Sentio and attempting to start translation, the following error message appears: “A problem occurred while connecting to the network”. ...

• [9/25] Temporary Issues with Sentio on iOS 26

  We are currently experiencing an issue with Sentio on iOS 26. Issue: On iPhone/iPad devices updated to iOS 26, when logging into Sentio and attempting to start translation, the following error message appears: “A problem occurred while connecting to the network”. Affected Users : Sentio users h...

• [9/4 9AM PST] Software Update Released for Pocketalk S2 Series

  Thank you for using Pocketalk. In our ongoing quest to bring you the most sophisticated translations and enhance your overall experience, we’ve released updates for your Pocketalk devices. These updates include features and improvements designed to make your experience even more efficient. A new ...

• [6/12 6:00 PM PST] Resolved: Service Interruption Notification for Pocketalk Devices

  The server interruption affecting translations on Pocketalk devices has been fully resolved, and all functionalities have been restored. The issue, which caused translations to be delayed or unavailable, stemmed from a temporary outage with some of our third-party server providers. Upon identify...

• Resolved: [3/25 3 PM - 3/26 5 AM PST] Notice of Communication Issue with POCKETALK S / S Plus and POCKETALK Classic

  English Thank you for using Pocketalk. We experienced a communication issue with POCKETALK S / S Plus and POCKETALK Classic devices. The communication connection may have been temporarily unstable, and you may have experienced difficulty connecting during the time. Impact Duration: March 25, 2...

• [1/23 9 PM-11 PM GMT] Planned Temporary Service Instability Due to POCKETALK S2/S2 Plus Network Maintenance

  English Thank you for using Pocketalk. Due to network maintenance for Pocketalk S2/S2 Plus, the connection will be temporarily unstable during the following times: Impact Duration: January 23, 2025, 9:00 PM to 11:00 PM (GMT) Affected Models: POCKETALK S2 POCKETALK S2 Plus Unaffected Models: ...

• [12/1 1AM-4AM PST] Planned Temporary Service Suspension Due to System Maintenance

  Thank you for using Pocketalk. Please note that the following services will be temporarily unavailable due to system maintenance. Affected Services Pocketalk Device Sentio Vox (for JP customer only) Pocketalk App (for available regions only) Impact Duration December 1st, 2024, from 1:00 AM to ...